The overtime playbook

Overtime is rarely a technician problem. It’s drive time, late changes and jobs placed with the wrong crew. This guide shows the seven fixes dispatchers make in their first week, and how to measure the difference.

• Where overtime really comes from, and how to see it on your own board
• The 15-minute end-of-day review that plans tomorrow
• Placing urgent calls without wrecking the afternoon
• Protecting maintenance-agreement visits from the busy season
• A one-page worksheet to measure your drive time this week